Choosing the right chandelier size depends on your room dimensions, ceiling height, and the furniture beneath the fixture.

Here are a few general guidelines:

• Dining Room: The chandelier should be approximately 1/2 to 2/3 the width of your dining table and hang 30–36 inches (76–91 cm) above the tabletop.
• Living Room: Choose a fixture that complements the room's scale without overwhelming the space. Larger rooms with higher ceilings can accommodate larger chandeliers.
• Entryway & Staircase: For spaces with high ceilings, a larger or multi-tier chandelier creates a striking focal point while maintaining proper visual balance.
• Bedroom: Select a chandelier that provides balanced illumination while leaving sufficient clearance around the bed and surrounding furniture.

Yes! Customization is one of our specialties.

We offer a wide range of customization options to help you create the perfect lighting fixture for your space, including:

• Custom dimensions
• Metal finishes
• Glass colors and styles
• Suspension wire or rod length
• Ceiling canopy size
• Voltage compatibility, including 110V–240V where available
• Custom configurations for residential and commercial projects

If you have specific requirements, please send us your drawings, dimensions, reference images, or project details. Our team will review your request and provide a customized solution before production begins.

Bulb inclusion varies by product. Please check the individual product page for the exact bulb type, compatibility, and whether bulbs are included.

If a product requires a specific bulb model or uses integrated LED technology, this information will be clearly stated in the product description.

If you have questions about bulb specifications or replacements, please contact our customer support team.

Certification information varies by model. If your project requires UL, ETL, or another specific certification, please contact us before placing your order so we can confirm the available documentation for the selected product.

All of our lighting fixtures are made to order, ensuring exceptional craftsmanship and attention to detail.

• Production Time: Approximately 12 business days
• Shipping & Delivery: Approximately 15–30 business days after shipment, depending on your destination and local carrier.

Once your order has shipped, you will receive a confirmation email with a tracking number.

Custom-made products or orders shipped to remote locations may require additional processing or transit time.

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the outer packaging
• Clear photos of the damaged product
• A brief description of the damage

Our customer support team will review your claim and may arrange replacement parts, a replacement product, or another appropriate solution at no additional cost if the damage occurred during shipping.

Please keep the original packaging until the issue has been resolved.

Standard, non-custom items may be eligible for return within 30 days of delivery, provided that they are:

• Unused and uninstalled
• In their original condition
• Returned in the original packaging
• Complete with all accessories and documentation
• Approved by our customer support team before return shipment

Custom-sized, personalized, modified, installed, clearance, and final-sale items are not eligible for return unless they arrive damaged, defective, or incorrect.

For personal-change-of-mind returns, the customer is responsible for approved return shipping costs. Original shipping charges may be non-refundable.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can provide an appropriate solution.

All eligible Avela Lamps lighting fixtures are backed by a 2-Year Limited Warranty against verified manufacturing defects under normal residential use.

If your product experiences a manufacturing defect during the warranty period, please contact our customer support team with your order number, photos of the issue, and a brief description.

Approved claims may be resolved through replacement parts, a replacement product, repair, or another appropriate solution.

The warranty does not cover damage caused by improper installation, misuse, unauthorized modifications, accidents, normal wear and tear, or external factors beyond our control.

For complete details, please refer to our Warranty Policy or contact our support team.