Choosing the right chandelier size depends on your room dimensions, ceiling height, and the furniture beneath the fixture.

Here are a few general guidelines:

• Dining Room: The chandelier should be approximately 1/2 to 2/3 the width of your dining table and hang 30–36 inches (76–91 cm) above the tabletop.
• Living Room: Choose a fixture that complements the room's scale without overwhelming the space. Larger rooms with higher ceilings can accommodate larger chandeliers.
• Entryway & Staircase: For spaces with high ceilings, a larger or multi-tier chandelier creates a striking focal point while maintaining proper visual balance.
• Bedroom: Select a chandelier that provides balanced illumination while leaving sufficient clearance around the bed and surrounding furniture.

Yes! Customization is one of our specialties.

We offer a wide range of customization options to help you create the perfect lighting fixture for your space, including:

• Custom dimensions
• Metal finishes
• Glass colors and styles
• Suspension wire or rod length
• Ceiling canopy size
• Voltage compatibility (110V–240V)
• Custom configurations for residential and commercial projects

If you have specific requirements, simply send us your drawings, dimensions, reference images, or project details. Our team will review your request and provide a customized solution before production begins.

Yes. All compatible light bulbs are included with your lighting fixture unless otherwise specified on the product page.

Each fixture is carefully matched with the appropriate bulb type to ensure optimal performance and lighting effect. If a product requires a specific bulb model or supports integrated LED technology, this information will be clearly stated in the product description.

If you have any questions about bulb specifications or replacements, our customer support team will be happy to assist you.

Our lighting fixtures are manufactured using high-quality electrical components that comply with applicable safety standards. Selected models are available with UL or ETL certification upon request.

If your project requires a specific certification, please contact us before placing your order. Our team will be happy to recommend the appropriate product.

All of our lighting fixtures are made to order, ensuring exceptional craftsmanship and attention to detail.

• Production Time: Approximately 12 business days
• Shipping & Delivery: Approximately 15–30 business days after shipment, depending on your destination and local carrier.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment throughout the delivery process.

Please note that custom-made products or orders shipped to remote locations may require additional processing or transit time.

If your order arrives damaged, we're here to help.

Please inspect your package as soon as it is delivered. If you notice any damage, contact us within 48 hours of delivery and provide the following information:

• Your order number
• Clear photos of the outer packaging
• Clear photos of the damaged product
• A brief description of the damage

Our customer support team will review your claim promptly and arrange a replacement, replacement parts, or another appropriate solution at no additional cost if the damage occurred during shipping.

To help us process your claim, please keep the original packaging until the issue has been resolved.

Because each lighting fixture is made to order, we generally do not accept returns or exchanges due to a change of mind.

However, if your order has not yet entered production, please contact us as soon as possible. We will do our best to accommodate your request, and your order may still be eligible for cancellation in accordance with our Order Cancellation Policy.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work with you to provide a replacement or another appropriate solution at no additional cost.

If you have any questions before placing your order, our team is always happy to help you choose the right lighting fixture.

All Lumora lighting fixtures are backed by a 2-Year Limited Warranty against manufacturing defects under normal residential use.

If your product experiences a manufacturing defect during the warranty period, please contact our customer support team with your order number, photos of the issue, and a brief description. We will evaluate the claim and, if approved, provide replacement parts, a replacement product, or another appropriate solution.

Please note that the warranty does not cover damage caused by improper installation, misuse, unauthorized modifications, accidents, normal wear and tear, or external factors beyond our control.

For complete warranty details, please refer to our Warranty Policy or contact our support team.