Warranty

every lighting fixture is carefully crafted, inspected, and packaged before shipment. We stand behind the quality of our products and provide a 2-Year Limited Warranty for eligible lighting fixtures purchased directly from our website.

Warranty Period

The warranty is valid for two years from the original delivery date and applies only to the original purchaser.

Proof of purchase, such as an order number or purchase confirmation, may be required when submitting a warranty claim.

What the Warranty Covers

Under normal residential use, the warranty covers verified manufacturing defects in materials or workmanship, including:

• Defects in the main fixture structure
• Manufacturing defects in metal components
• Defective lamp holders, wiring, drivers, or electrical components supplied with the fixture
• Integrated LED components that fail due to a verified manufacturing defect
• Missing or defective components identified during the warranty period

Warranty coverage is subject to inspection and approval by our customer support team.

What the Warranty Does Not Cover

The warranty does not cover:

• Damage caused by improper installation
• Installation performed contrary to the provided instructions
• Damage caused by incorrect voltage, wiring, or incompatible dimmers
• Damage resulting from misuse, negligence, accidents, impact, or unauthorized modification
• Normal wear and tear, including natural aging or minor changes to finishes
• Natural variations in glass, crystal, stone, leather, fabric, or handcrafted materials
• Damage caused by moisture, corrosion, excessive heat, chemicals, or unsuitable environmental conditions
• Damage caused by cleaning products or improper maintenance
• Replacement light bulbs and other consumable components
• Labor, electrician, installation, removal, or reinstallation costs
• Products purchased from unauthorized third-party sellers
• Clearance or Final Sale products, unless otherwise required by applicable law
• Damage caused during customer-arranged transportation or relocation

Variations in color, texture, bubbles, veining, thickness, or surface details may occur in handcrafted materials and are not generally considered manufacturing defects.

Warranty Solutions

If a warranty claim is approved, Lumora may, at its discretion:

• Send replacement parts
• Repair the affected component
• Replace the product with the same or a comparable model
• Provide another appropriate solution based on the circumstances

The available solution will depend on the nature of the issue, product availability, and the feasibility of repair or replacement.

A replacement product or component does not restart or extend the original warranty period. It remains covered for the remainder of the original warranty term.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer support team and provide:

• Your order number
• The name or model of the product
• A clear description of the issue
• Clear photos and, where helpful, a short video showing the problem
• Photos of the full fixture and the affected component
• Installation details, if requested

Please do not dispose of the product or affected components before your claim has been reviewed.

We may request additional information to determine whether the issue is covered by the warranty.

Installation Requirements

For safety and warranty eligibility, all lighting fixtures should be installed by a qualified electrician and in accordance with:

• The installation instructions supplied with the product
• Applicable local electrical codes
• The correct voltage and electrical system
• Appropriate ceiling or wall support requirements

Lumora is not responsible for damage, injury, or loss resulting from improper installation or use.

Shipping and Labor Costs

For approved warranty claims, Lumora will generally cover the cost of replacement parts and standard shipping for those parts.

Unless required by applicable law, the warranty does not cover:

• Electrician fees
• Installation or removal expenses
• Reinstallation costs
• Structural modifications
• Scaffolding, lifting equipment, or other project-related labor expenses
• Expedited shipping requested by the customer

Limitation of Liability

To the fullest extent permitted by applicable law, Lumora’s responsibility under this warranty is limited to the repair, replacement, or provision of replacement components for the affected product.

Lumora is not responsible for indirect, incidental, or consequential losses resulting from product installation, removal, use, or inability to use the product.

This warranty gives you specific rights. You may also have additional rights under the consumer protection laws applicable in your location.

Contact Us

For warranty assistance, please contact our customer support team.

Please include your order number and supporting photos so that we can review your request as quickly as possible.